Return Policy

5-Day Easy Returns & Exchanges

We offer returns and exchanges within 5 days from the date of delivery. Our Customer Support Team is available to assist you with any queries regarding your return or exchange.

🚨 IMPORTANT: Return & Refund Convenience Fee

For all eligible returns where a refund is requested, a ₹100 convenience fee per item will be deducted from the refund amount to cover reverse logistics and handling costs.

  • A ₹100 return fee applies to each item being returned.
  • Products purchased as part of a combo, bundle, or set will be counted as individual items for return-fee calculation.
  • For example, if a 2-item combo is returned, the total return convenience fee will be ₹200.
  • The applicable return fee will be deducted from the final refundable amount.

Note: Your first exchange is completely free. A second exchange request may attract a ₹200 exchange fee and is subject to approval.

Damaged, Defective or Wrong Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, incorrect product, or quantity mismatch, contact us promptly so our team can review and resolve the issue.

  • We may request an unboxing video recorded at the time of opening the package as supporting proof.
  • Please share your Order ID and registered email ID while raising your request.

Cancellation Policy

Orders can be cancelled only before the daily dispatch cut-off time of 11:00 AM on business days.

  • Cancellation requests must be raised before 11:00 AM on a business day to be eligible for cancellation.
  • Once an order has been dispatched, it cannot be cancelled.
  • For prepaid orders, a 100% refund will be issued if the eligible cancellation request is received before the applicable cut-off time.
  • Cancellation requests received after the cut-off time or after dispatch cannot be processed as cancellations. If the order is subsequently delivered and returned, it will be handled under our Return Policy and the applicable ₹100 per-item Return Convenience Fee will apply.
  • Poshmer reserves the right to verify an order before dispatch, which may include verbal or written confirmation from the customer.

Conditions for Returns & Exchanges

To be eligible for a return or exchange:

  • The request must be raised within 5 days from the date of delivery.
  • Products must be unused, unworn, unwashed, and undamaged.
  • All original tags, labels, invoice, and packaging must be intact, wherever applicable.
  • Items marked as Made-to-Order or Print-on-Demand are not eligible for return or exchange.
  • Rush Processing fees, personalised gifts, tips, messages, shipping charges, and other service charges are non-refundable.
  • A product that has already been exchanged once cannot be returned for a refund.
  • A second exchange request may be considered subject to approval and a ₹200 exchange fee.
  • Replacement or exchange is subject to stock availability.
  • Refunds for prepaid orders will be processed through the original payment method.
  • Refunds for COD orders will be processed through bank transfer only.
  • Customers are responsible for providing accurate bank or payment details. Poshmer will not be responsible for delays or failed refunds caused by incorrect details provided by the customer.

Return Pick-Up Process

  • Reverse pickup will generally be initiated within 24 business hours after the return request is approved.
  • The courier partner may make up to two pickup attempts.
  • If reverse pickup is unsuccessful or unavailable at the customer's pin code, the customer may be required to self-ship the product to our warehouse.
  • Reverse pickup facilities are subject to courier serviceability and availability at the delivery pin code.

Refund Timeline

  • Cancellations: Eligible cancellation refunds are generally processed within 2–3 business days.
  • Returns: Refunds are initiated only after the returned product reaches our warehouse and successfully passes the required quality inspection.
  • The complete return and refund process may take up to 14 days from the date the return request is initiated, depending on pickup, transit, inspection, and banking timelines.
  • Once a refund has been successfully processed from our end, the time taken for the amount to reflect may vary depending on the customer's bank or payment provider.

Color Variation Disclaimer

Actual product colors may vary slightly from the images displayed on our website due to factors including:

  • Screen resolution and display settings
  • Lighting conditions during photography
  • Fabric texture and dyeing processes

Minor color variations arising from these factors are natural and will not be considered a product defect.

Important Notes

  • Please do not send any product back without receiving return confirmation from our team.
  • Returned products must be sent in their original condition with all applicable tags, packaging, and return documentation.
  • Customers must ensure that the correct product is handed over to the courier partner during reverse pickup.
  • If an incorrect or unrelated product is returned, the claim may be reviewed based on warehouse package-opening footage and inspection records.
  • Return, exchange, damage, defect, or incorrect-product claims must be raised within 5 days from the date of delivery.
  • Policy Updated on 11 September 2026: Poshmer reserves the right to update or modify this policy when required.